Returns and Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at help@thepawfectpets.co.uk.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can contact us at help@thepawfectpets.co.uk.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a suitable solution.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food or plants)
- Custom or personalized products
- Personal care goods
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to receive a replacement is to return the item you have. Once your return is accepted, you can place a new order.
Refunds
We will notify you once we have received and inspected your return and confirm whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or card provider to process the refund.
Contact Us
Pawfect For Pets
14 High St, Moffat DG10 9HF, United Kingdom
Email: help@thepawfectpets.co.uk
Phone: +44 7483 305829